Social media policies: the Coca-Cola example

With a presence in 206 countries, drafting a social media policy must be a challenge for a company like Coca-Cola.

By the way, Coca-Cola does not call it ‘a policy’ but ‘social media principles’ and recently replaced older guidelines by new ones that fit on 3 pages.

There are principles about what the company as a whole is committed to do in the social media space (transparency, disclosure etc.), principles for official spokes persons who have to go through a social media certification program and  principles for employees who are not official spokes people.

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Do social media data have value for business intelligence purposes?

According to a worldwide survey, conducted by BI solutions provider Kognitio and Baseline Consulting, many business intelligence practitioners seem to be unsure how social media can benefit them.

This is strange since business intelligence is all about using data about customers, other corporate data, market trends, data about competitors and much more to have a global view and dashboards that enable businesses to take the right decisions.

If you ask me, social media are perfect to have more customer data, market trends and data about competitors. But that’s me. 

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