Small businesses go social to stay engaged with customers

A few days ago I bookmarked and tweeted a press release via Delicious, that said social media adoption by U.S. small businesses doubled since 2009.

The findings come from the so-called Small Business Success Index, that’s sponsored by Network Solutions and the Center for Excellence in Service at the University of Maryland’s Smith School of Business (quite a mouthful).

The key finding of the SBSI is that social media adoption by small businesses has doubled from 12% to 24% in the last year.

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